Last updated: 29 October 2021

Imagine 3 Limited representing Take Care of the Moments is committed to protecting and respecting your privacy.  This Privacy & Cookie Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.takecareofthemoments.com (the “Site”).  

1. Information collection

1. 1. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
   2. We collect Device Information using the following technologies:
      • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
      • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
      • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
   3. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”
   4. Payment information such as your credit or debit card numbers or paypal information are processed securely through our payment provider Stripe. No information about your payment source is collected or stored in our Site. When you make a purchase through the Site you automatically also agree to the terms and conditions set forth by Stripe.
   5. In order to provide a better service to you, we may collect and process the following data about you (“Other Information”):
      • information    that    you    provide    by    filling    in    forms     on     the Site.  This includes information provided when you send us a request, subscribing to our service or requesting further services;
      • if you contact us, we may keep a record of that correspondence; and
      • we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
   6. When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Other Information.
   7. We only retain Personal Information for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2. Uses made of the information

1. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for the services/products delivery, providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to communicate with you about your order and screen our orders for potential risk or fraud.
2. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  Please refer to Clause 3 below (Cookies and Log Files for further details).
3. In addition, we may use Personal Information provided in and outside the Hong Kong Special Administrative Region (“Hong Kong”) to:
   • provide you with alerts, newsletter, education materials or information that you     requested or signed up to;
   • allowing you to participate in interactive features of our service, when you choose to do so;
   • designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
   • complying with laws and regulations applicable to us or any of our affiliates in or outside Hong Kong;
   • seeking professional advice and in legal proceedings, including collecting overdue amounts;
   • researching, designing and launching services or products including seminars/events/forums;
   • when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; or
   • purposes directly related or incidental to the above.

3. Sharing of your information

We will keep the Personal Information we hold confidential but may share your information with third parties to help us use your Personal Information as described above.  For example, we use Stripe to power our online store payments.  Other third parties to whom we may share your information include:

• personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
• persons under a duty of confidentiality to us;
• persons to whom we are required to make disclosure under applicable laws and regulations in or outside Hong Kong; or
• actual or proposed transferees or participants of our services in or outside Hong Kong.

4. Cookies and Log Files

1. Our Site uses cookies to distinguish you from other users of our Site. This helps us  to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.
2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
3. We use the following cookies:
   • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e- billing services.
   • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
   • Advertising cookies. Advertising cookies will remember your preferences and, in general, that you visited the Site. Based on your online behavior, you may be provided with advertisements for the Site and our products and services on third-party websites. We strive to provide you with advertisements relevant to you and your interests. These cookies are also used to limit the number of times you see an advertisement as well as help us measure the effectiveness of our advertisements.
4. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.  Each advertising partner has its own privacy policy on user data.  Our advertising partner is Google, for easier access, we hyperlinked to Google’s Privacy Policies here: https://policies.google.com/technologies/ads.
5. We may use third party web analytic services on the website.  The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the Site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Site. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network:
   • Google uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads
   • Facebook and Instagram Pixels
   • Linkedin user cookies
6. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
7. We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
8. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
9. Social Media Link and Share Buttons. Our website features image links  from social networks such as Facebook and Twitter. These “Share” buttons are embedded in disabled form, meaning that there is no direct contact between our server and the servers of the respective social networks. Only when you click the “Share” button, will a new window open in which you must log on to the selected social network. The selected page can then be recommended or shared. At no time is any data transmitted from our website to the respective operator of the social network without you initiating and accepting such transmission.
10. Links to 3rd Party Websites. Our website features hyperlinks to websites  belonging to (and operated by) other providers.   After clicking these links, you will be redirected from our website to the third-party website. We are not responsible for how these companies handle your data. Please visit the websites of the respective 3rd party company directly for additional information.

5. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

6. Data transfers

We may hold your data on servers in Hong Kong and any other territories  as we see fit from time to time. We may also transfer your data to our overseas offices or  to any people listed at Clause 2.4 above, who may be located in or outside of Hong Kong.

7. Your consent and rights

1. By using our service or visiting our Site, you consent to the collection and use of your Personal Information and other activities as outlined in this Privacy Policy.
2. Under the Hong Kong Personal Data (Privacy) Ordinance (the “Ordinance“), individuals have the rights:
   • to check whether we hold personal data about you and to access such data;
   • to require us to correct as soon as reasonably practicable any data relating to you that is inaccurate;
   • to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
   • to object to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your objection to us.
3. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.  Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Hong Kong.
4. For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint, please contact us by e-mail at genevieve@imagine3.org.   
5. In the event that you wish to access or amend his or her personal information and data, we may request you to provide personal details in order to verify and confirm your identity. A HKID card number or passport number or business registration certificate number cannot be amended unless such data is proved to be inaccurate. We will respond to you within one month of your request.  In accordance with the terms of the Ordinance and GDPR, we have the right to and may charge a reasonable fee for processing any data access request.

8. Governing law and jurisdiction

Nothing in this Privacy Policy shall limit the rights of the data subject under the Ordinance. This Privacy Notice shall be governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

We are grateful to the below photographers from UnSplash for the permission to use their images on our website.

• Photos by Cathy Mü 
• Photos by S Migaj 
• Photos by Caleb Jones 
• Photos by Dino Reichmuth
• Photos by Nikola Jovanovic
• Photos by Ashkan Forouzani 
• Photos by Shawn Sim 
• Photos by 五玄土 ORIENTO 
• Photos by Lesly Juarez 
• Photos by Lina Trochez 
• Photos by Matteo Vistocco 
• Photos by Sigmund 
• Photos by Christina @ wocintechchat.com 
• Photos by Simon Berger